General FAQs

General FAQs that deal with the platform as a whole.

In which cases will I receive email alerts?
You receive email alerts when one or more of your products received one or more new product reviews. We want to ease your work and send you mails only when a...
Mon, 11 Feb, 2019 at 6:39 AM
Can I set up a negative review alert?
Yes - you can set this up. Simply choose a level of stars for which you want to be notified. Five star customers need less attention. With this feature you ...
Mon, 11 Feb, 2019 at 6:39 AM
How can I change my personal settings?
You find the settings section in the upper right navigation. 
Mon, 11 Feb, 2019 at 6:41 AM
My products are sold through multiple merchants. Do I receive emails only for reviews from my customers?
No - as the system is based on the ASIN. You receive emails for all customers. 
Mon, 11 Feb, 2019 at 6:41 AM
How fast after a review are emails sent?
We are checking all your products once a day by default. You can furthermore specifcy if you want them checked every hour or even every 15 minutes - for a s...
Mon, 11 Feb, 2019 at 6:42 AM
I have a different problem. Who can help me?
Please use the contact form below or send us an email to
Mon, 11 Feb, 2019 at 6:43 AM
When do the email alerts start after adding a new ASIN?
We will start emailing you reviews 2h after you entered the product.
Mon, 11 Feb, 2019 at 6:43 AM